Payment is due at the time of purchase. Please make sure you understand our turnaround schedule and know when to expect your item before you place your order. If you have any questions, please contact me before you order.
Please see refund policy for cancellation info.
Normal shipping and turnaround times are listed on the item you are purchasing. The listed shipping dates refer to ready-to-sell items. If you are ordering something that is custom made, listed shipping times will not apply so please make sure you contact me before purchasing. Shipping times may vary during busy seasons. Rush orders may be accepted but there may be a fee of up to 100% of your purchase price, depending on how much of a rush it is and how busy I am. Please contact me if you need something done on a rush basis.
Rush shipping is also available - please contact me if you need your purchase by a specific date.
Since custom orders will be created from info you give to me, there are no refunds if the item does not fit or is not what you expected. Alterations may be available and will be discussed on a case-by-case basis.
You may be eligible for a full refund in the following cases:
1. You cancel before either:
a. Ready-to-sell: the item ships.
b. Custom order: any materials are purchased.
For custom orders, if you cancel after materials are purchased but labor has not begun, you will be eligible for a partial refund. Once labor has begun, refunds will not be allowed.
Boutique sizing is not the same as ready-to-wear sizing, which is why we provide chest measurements for most of our items. Please make sure you order the correct size based on measurements as exchanges for incorrect sizing is not allowed.
Exchanges for any other reason will be based on a case-by-case basis...contact us if you think you have a reason to return your item.
Please contact me if you have more questions regarding refunds and cancellations.
Any information provided to us during the act of purchasing and shipping is NOT saved on our site and credit card and PayPal information cannot be viewed or obtained by us. If you have provided an email for purposes of joining our email list and/or VIP Members Only Club, please rest assured that WE NEVER SPAM and that information is never sold or shared elsewhere.